Concept of quality of the QM system

Participation

The University of Würzburg achieves a concrete concept of quality through a multi-perspective view of teaching and learning. Broad participation in its design and ongoing operation is also important for the acceptance of a binding QM system. For this reason, care is taken to ensure that both the relevant status groups and all faculties are involved in all central processes.

For further details, see Roles and responsibilities in the university's QM system.

Organisability

Central elements and elements organised at faculty level are interlinked in the QM system. The central elements in particular ensure the binding framework of the QM system through external specifications and also show the faculties' individual room for manoeuvre. The system itself is reviewed annually and adapted if necessary, so change is inherent in the system.

Communication

Even in a QM system with defined processes and instruments for quality development, the most important thing is to talk to each other, discuss critically and learn from each other. Openness and trust are a prerequisite for this, to which everyone involved contributes.

Transparency

Information about the objectives, functioning and responsibilities of the QM system and its components is provided to specific target groups. Quality-relevant results are discussed in accordance with data protection regulations and further developments are initiated.

Efficiency

When setting up, introducing and further developing the QM system and its components, care is taken to achieve the respective objectives while conserving material and human resources and not unnecessarily burdening those involved. Under this premise, the responsible central units work with the faculties in a service-orientated manner.

Closed quality cycles

With the QM system, the University of Würzburg has established continuous improvement processes based on the Deming principle of Plan-Do-Check-Act (PDCA cycle). With each cycle, improvements are made that raise the processes to a higher quality level. Particular attention is paid to deriving binding measures for the further development of studies and teaching and reviewing their implementation.