Konflikte souverän meistern - Professionelles Konfliktmanagement und Mediation

During the seminar, you will reflect on your own behaviour in conflict situations, consider other perspectives and, in doing so, learn to assess situations more effectively. Developing a certain level of awareness will enable you to recognise potential conflicts in good time and take preventative action.

Through clear and respectful communication, you can handle conflict situations with greater confidence, express your own needs and negotiate in a solution-oriented manner. Dealing with conflicts constructively – whether with family, friends or in your everyday working life – can save a great deal of time and energy and enables you to grow from the experience.

Content:

• Conflict behaviour
• Conflict dynamics
• Dealing with conflicts
• Respectful communication

About the trainer: Ms Zeschmann is a freelance mediator and trainer

Further information can be found here.