Professionelle Kommunikation im Beruf

Communication is one of the most important skills in the workplace, because we are constantly interacting with others: superiors, colleagues, employees, and customers. Communication is much more than just being able to speak and present in a rhetorically skilled manner. The basis of communication is active listening and an understanding of the effect of para- and nonverbal signals. In this seminar, you will learn how to steer conversations in a targeted manner, get your point across precisely, offer constructive criticism, assert your opinion, defuse tensions, and deal with objections and complaints from others successfully and respectfully.

Contents:

• First impressions and their influencing factors.
• Professional self-presentation in front of groups with the elevator pitch.
• The basic laws of verbal communication: respectful phrasing and active listening.
• Schulz von Thun's communication square.
• Conversation control techniques and logical, stringent argumentation with the help of argumentation structures.
• Para- and nonverbal communication: How to increase persuasiveness through voice and body language.
• Setting boundaries and offering constructive criticism.
• Countering confidently: Dealing skillfully with objections, personal attacks, and provocations.
• Targeted impulse control: Dealing with your own negative thoughts and feelings

Further information and registration can be found athere